725 Camino Plaza, San Bruno CA 94066 (650) 808-9828  show map

What if I'm unhappy with my hair?

Talk to your stylist right away. At Salon Mia Bella we are extremely confident in our team members' abilities. However, if there is a misunderstanding, your stylist will want to know! If you feel uncomfortable talking to your stylist, our salon has a manager that will be more than happy to discuss your concerns.

What if I have to cancel my appointment?  

Should a cancellation be necessary, please notify Salon Mia Bella. Call us a minimum of 24 hours ahead of your appointment time. A cancellation with less than 24 hours notice may result in a charge of all the services scheduled. All NO-SHOW appointments will be charged at full value.

This courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.

What about gratuities? 
At your discretion, a 15%-20% gratuity is customary, and it is greatly appreciated. Due to high cost in merchant fees, stylist would prefer CASH gratuity, but it is not necessary.

What if I am late for my appointment?

Your stylist will do his/her best to accommodate you as long as you are no later than 10 minutes. It may be possible for another stylist to assist you. But, if you are later than 10 minutes, and there is no other stylist available at that time, then you may be asked to reschedule as accommodating late arriving clients may inconvience the client scheduled after you.

Should I always use the same hairstylist?

We encourage you to experience the talent of any of our Salon Mia Bella (Toni & Guy) team members. If you feel you would like to try the services of another staff member, please let us know. We are a team and are all here to accommodate you. Don’t worry about your hair dresser feeling uncomfortable, because we are here to serve you.

What about children?

For the consideration of our customers, children are allowed in the salon only when receiving services. If a child must accompany you to your appointment, please make sure there is someone there to watch over them while you’re getting your service done.

Salon Mia Bella loves the little pitter patter feet around the salon, but the salon is equipped with very sharp objects and extremely HOT tools, we want to make sure that your child is safe, so it would be best if your child is kept at the waiting area away from harm.

Do you have gift certificates for sale?

Salon Mia Bella gift certificates are always available for purchase. When unsure of the amount that you should purchase, please call our staff and they will be happy to assist you on purchasing the correct amount for your love ones. The great thing about gift certificates is they never expire as long as we are in business. Give a gift of love for a special someone.

Are pets allowed in the Salon?

The State Board of Cosmetology and The Board of Consumer Affairs have specific Rules and Regulations stating that no animals are allowed in the salon at any time. Service dogs with official “Service Animal” vests are the ONLY exceptions to this rule.

What if I want to make a suggestion to better the salon?

We strive to please our clients in every way. We encourage our clients to give feedback about anything that can help better the salon, or help us understand our clients better. Please don’t hesitate to call our managers to express any concerns or ideas.